Hey, Hubby Hank and I are contemplating what to do for Christmas. Thinking of taking the trella out for a week. Any suggestions?

Believe me, I understand what it is to be patient with folks, understand their pain. I remember at my mom’s passing my personal frustration with a hospice nurse. She was trying to save my mom. Didn’t belong in hospice. I told her so directly, not picking. She was fighting each new problem. I reminded her, “You are in hospice”, my mother had fought so long. Once she knew the whole story she understood….25 years fighting…..so tired, so little left for the fight.

It just amazed me hearing the fellow lose it. When my ex said divorce my response was quieter than what I witnessed. Hmmmmmm…..a hard drive vs. a life I valued so much. Situations so far apart.

I get frustration. But really, attacking those really trying to help is a tad off base. I admire what you did Larry. Good one for you! Oh, I’m still trying to work out meeting you guys at Anza Borrego!!!!! That would be amazing! Still, you should come here to (tell Bill it’s time to go further).

By the way…fortunately, I didn’t deal with the “exploding man”. I’ve never seen such a thing…never done such a thing. There was nobody around who didn’t hear this guy. When I was in my worst pain in 05 I never yelled so loud, yet sometimes I wish I did (then I would have had a CT scan telling me all…..took 9 months…..too quiet and friendly I guess).

It’s all interesting. 3 chapters to a new book so far. Non-techie. More about people based on recent stuff and past stuff….and it is tying together nicely.

Oh, by the way…..the ranting guy….it was all him. He didn’t realize his new drive had a new drive letter (not the C: drive). Hence the meltdown. Nothing was wrong at all beyond a lack of personal understanding….which is what the guy dealing with him tried to explain before the explosion. Hmmmmmmm……take 5 minutes gang and find the answer. Just my 2 cents……

Oh, and on making backups…..keep it up Rowan! And for everyone else…..what are you thinking? Back it up…pretty darned easy all!

Happy Thanksgiving! I’m going off to shoot a 2 story cliff dwelling tomorrow!!!!!!!

as for making backups, i am thankful i was 99% backed up when my harddrive in my powerbook failed earlier this year. i make backups daily and rotate where i back up to.

peace of mind.

Wishing you a belated Happy Natal Day my young friend. I turn 60 next Thurs.

Sorry to hear about the customer melt down. It happens in all fields. All you can do is stay calm, sincerely informing the customer of what you can and cannot do making the time for them.

While working as a pediatric occupational therapist, I had a parent of a severely involved patient throw a tirade for 30 min., forcing me to cancel another patient’s appointment to be a patient listener. Parents, who once had a normal child, who was later debilitated by a near drowning or from a minor voluntary medical procedure (immunization) can be like this.

As a professional, I accept these situations as part of my job. The impact professionals make by just listening and being helpful to customers even if the problem situation is hopeless does make a difference.

After the unexpected sad passing of one of these children, the often difficult mother visited me. She apologized for her years of angry behavior directed at me and others, gave me a hug, sincerely expressed her deepest thanks, and then said good-bye. I get choked up whenever I think about this.

Remember, you make a difference and will continue to meet these challenges.

Happy Thanksgiving,
Larry

I’m sorry you didn’t have time enough with the video camera people…that’s the best part about connecting with people, is the ability to help them solve a problem…maybe next time you will get to slow down enough to help more…