This morning I found the straw that would break this camel’s back. My sites were down once again!
If you’ve been popping by here over the past two weeks I’m sure you’ve found the site unavailable from time to time. Well, more often than not it’s been down. During my free time I’ve been trying to deal with the situation, but with little luck.
I initially put in a trouble ticket two weeks ago regarding the issue with IXWebhosting. 48 hours after I submitted my ticket a help desk person finally got around to answering me. By that time the site was back up, so they saw no issue. Go figure, shortly after their response the site went down again.
After a second round of trouble tickets with IX, and another 48 hour response time, I finally used their live chat. The agent on the other end told me that it was probably a problem with my passwords or my ISP. Fortunately I had the information available to counter that claim. I have a web monitoring service that watches my site, and had the outage times available. The service does not use my ISP. And give the fact the site was sometimes up and ready…..it was IX’s issue.
At that point the guy actually looked into my problem. 45 minutes later he said he’d hand it off to the Admins. For a few days the site was working again……
Then another failure, and another. With each failure I re-submitted my ticket. And the turn around time was in the 48 hour range.
This morning the site was down again. And go figure, I received an e-mail saying my ticket was closed. “Jenny” responded that she couldn’t reproduce the error I logged on Thursday (today is Saturday). And she sent the response during the middle of my latest outage (2.5 hours).
I just reopened the ticket and thanked Jenny with IXWebhosting for helping me make my decision to leave IX. Bottom line, even though moving my sites will take a lot of time, I’ve already wasted a lot of time with IXWEbhosting. It’s a shame really, they were a good hosting company a few years ago.
But, with 48 hour response time, having to prove issues to their tech support, and then getting a “trouble resolved” e-mail during the middle of an outage? Yeah, if you want a cheap host that isn’t reliable, go ahead and use IXWebhosting. If you want something that works, go somewhere else!
I’ll post more about the move next week, so stay tuned (provided the website is up).
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